Quality workmanship has stood beside ITT ES/RS dynamic engineering for over 50 years. An essential element to keeping this reputation are the technicians who provide the talent and experience to support the various products serviced in our labs. 

The ITT ES/RS Customer Service Organization is responsible for all contracted repair and warranty activities for our existing product lines. Personnel attached to the group are certified and current with all manufacturing standards in accordance with ISO-9001.

All items are processed through our TRAX software. TRAX is a LAN-based software system developed to provide Real Time administration and tracking of all assemblies passing through the Repair Work Center. This computerized system tracks the part from dock to dock. The TRAX system immediately provides the technician with the configuration revision status, warranty status, repair history, repair parts status, date of receipt, and required delivery date for the specific part. Since failure and parts replacement data are entered into the system, TRAX can identify failure trends. Such information is used to streamline methods and achieve continuous process improvement. Customers are provided Real Time Status via our TRAX WW (world wide) secured site.

ITT ES/RS maintains a world-class antenna test range facility available to companies and governments who have the need for state-of-the-art far field antenna measurements. We have 8 comprehensive antenna test ranges located in the San Gabriel mountains several miles north of our main complex. The antenna test range facility is one of only a few sites in the world that can provide high performance free-space testing, covering the RF spectrum between 900 and 18,000 MHz. The Range provides unobstructed line-of-sight azimuth and elevation patterns free from interference.